Terms & Conditions

Reservations & Payment

Please note the cancellation policy before committing to a reservation.

For us to confirm a reservation, payment in full is required at the time of booking. Casa Redonda collects card payments via its contracted partner STRIPE. All rates are for the entire apartment, per night for any number of guests up to the maximum of 6. Our license means we are unable to accommodate more than 6 people. The minimum stay length at Casa Redonda is 2 nights.

Cancellations By You

At Casa Redonda, we understand that travel plans can change. To ensure a seamless experience for our guests, we offer the following cancellation terms:

Cancellations made more than 30 days before your arrival date are free of charge, and you will receive a full refund. If you need to cancel a reservation between 30 days and 15 days before your arrival date, you will receive a 50% refund. No refund will be given in the event you need to cancel within 15 days of your arrival date, or in the event of a no-show. Please contact us by phone or email if you need to cancel or modify a booking. 

Cancellations By Us

Should it become necessary for us to cancel a booking we will contact you immediately. Payments made will be refunded in full. Should you wish to, we will attempt to book you into another local establishment. Should this establishment be more expensive than Casa Redonda, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Arrival & Departure

Casa Redonda is available from 3.00 PM on your arrival date. Please let us know if you are likely to arrive after 9.00 PM, so we can make arrangements. The apartment must be vacated by 11.00 AM on the day of departure. If you do not fully vacate by this time, we may charge you for an additional night. Early check-ins and late check-outs are subject to availability and only upon request. Please contact us prior your arrival.

Safety & Security

Guests must follow safety instructions at all times. Guests are expected to make themselves aware of fire evacuation procedures, and not undertake any activity that may cause risk of fire or injury to themself, others, or the property. Guests should also be aware of safety protocols when in and around the swimming pool. Please note we do not take any responsibility for the security of your vehicle(s) or valuables.

Restrictions

The name on the booking is responsible for any guests and their actions. For yourself and every person who comes to Casa Redonda, you agree that you will not:

– smoke or vape anywhere inside the apartment. If you do, we may terminate your stay immediately and you will not be entitled to compensation. Guests who wish to smoke or vape can do so outside only. Guests must ensure that cigarettes/cigars are extinguished and disposed of properly.

– use Casa Redonda for parties or any other events without our permission.

– cause damage or extensive soiling to any part of the apartment. If you do, you agree to pay us immediately the sum we estimate as the cost of making good that damage or soiling.

Liability

Other than for death or personal injury caused only by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and, to the fullest extent permitted by law, all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.

Changes

We may update these terms and conditions from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

These Terms & Conditions were last updated on February 1st 2024.